FAQ

Our frequently asked questions are designed to offer you immediate clarity regarding our private transportation services, both for tours in Quito and for inter-provincial transfers, and our operational policies. If your query is not found below, please contact us directly via our email [email protected].

What payment methods does Premier Travel EC accept?

We accept major payment methods: Credit Cards (Visa, MasterCard, American Express, and Discover). Cash is also accepted for the final balance, although we require a valid credit card to guarantee the service.

What is the standard cancellation policy?

We kindly ask that you be courteous to our team and notify us as soon as possible of any cancellation or change. The deposit refund policy may vary depending on the type of vehicle and the duration of the contracted service. Please contact your reservations executive via [email protected] for the specific details of your service.

Should I tip my driver?

It is not mandatory. We leave it entirely to your discretion to reward the service of your professional driver. If you wish to do so, a tip is always welcome and appreciated by our team as recognition for exceptional service.

Is smoking allowed in the vehicles?

No. Premier Travel EC maintains a strict smoke-free fleet policy to ensure comfort and air quality for all our clients.

Service Request and Management

How do I request a private transportation service for my transfer?

To request a service, you can ask for an online quote through our website or send an email to [email protected]. For any service requested 24 hours or less in advance, we recommend contacting us directly through the available phone channel.

Can I hire your service if I am traveling alone?

Absolutely! We understand the need for discrete and efficient chauffeured transportation. We have more compact luxury options ideal for those traveling alone or in pairs for business, airport, or tourism. At Premier Travel EC, we eliminate the stress of travel.

I am organizing a trip for a large group, what is the maximum capacity?

Our highest capacity vehicle can accommodate up to 44 passengers. If your group exceeds this number, we will be happy to assist you with multiple vehicles and professional drivers. Please contact us to receive a quote tailored to the exact needs of your group.

Do you offer multi-day transportation services?

Yes. We offer dedicated private transportation services with a professional driver for multi-day trips. Please contact us with the specific details of your itinerary so we can accurately organize your service.

If my location is not in your main pickup area, can I still use Premier Travel EC?

Not in our main service area? No problem! We have a network of licensed and insured trusted affiliates in various regions of the continent. Our team is responsible for coordinating and reconfirming your transportation 24 hours before your arrival, guaranteeing a safe journey wherever you go.

Special Requests

Can I request a specific driver?

Yes, we will do our best to coordinate the requested driver’s schedule, always prioritizing your preference. Please mention this request when making your reservation.

I am traveling with a baby, do you have safety seats available?

Yes, we can arrange for safety seats to be available. Please notify us of all your special requests at the time of booking so we can guarantee the comfort and safety of all travelers.

Can I request a work environment with guaranteed Wi-Fi in the vehicle?

Yes. We understand that your time is valuable. Our executive fleet is equipped to function as a mobile office, offering high-speed Wi-Fi connectivity and multiple charging ports for your devices. Please mention this need when booking to guarantee its availability in the assigned vehicle.